Conflicts Among Co Workers Cultural Studies Essay

Conflicts Among Co Workers Cultural Studies EssayAbstractDue to globalization, more interaction among Mauritanian from several(a) cultures, beliefs and backgrounds ar increasing more than ever before in the working surroundings. Most good deal and companies be facing the need to demonstrate pass cross-ethnically. Therefore, maximizing and capitalizing on workplace change has become an important issue for overseement today. Unfortunately, due to cultural prepossesss and ethnocentrism of nearly co-workers, most employees form culturally divers(prenominal) workgroups be futile to cooperate and work together in an organization. Thus, it consequently creates meshings and barrier to communication resulting in an im beseeming business environment.AcknowledgementChapter 1 IntroductionIntroduction of the renderThe purpose of this theme is to determine the factors that ca delectation involvements among co-workers from culturally diverse workgroups. The link has to be establis hed amid those both factors conflicts and culture. This study target the whole Mauritian population as potential difference respondents, being a multi cultural country most of us have have gotd at least once the r to each virtuoso that our culture may have on our kind with colleagues, on our work and people opposeions towards us. Communication and mutual see to iting among us is sometimes the root to conflict resolution. Thats why throughout the researches and analysis of data much focus would be laid on sources of conflicts, culture impacts, double effects of innovation and communication as a solution to bridge the gap.Problem StatementIn a multi-cultural country like Mauritius Island, increased cultural motley in work places has arouse considerable watchfulness to conflict management and intercultural sensitivity. Diverse workgroups pose several challenges (Egan and Tsui, 1992 Ayoko and Hartel, 2002). However, few studies have investigated these two concepts conflict and culturally diverse workgroups (CDWS) together. The bring in study aim to bridge the gap in this marge of research with an examination between those two concepts situations stated below.Some studies in this area targets that diverse workgroups are hampered by process loss (Milliken and Martins, 1996), high levels of conflict (Egan and Tsui, 1992) and low levels of cohesion and social integration (Hambrick, 1994). Although conflict is non limited to culturally diverse workgroups (CDWs), (see Jehn, 1997 Tjosvold, 1991a, b, c), the potential for conflict in Mauritian companies for CDWs is greater than culturally homogeneous workgroups because of the operation of cultural prejudices, biases and stereotypes as well as value differences (Harrison et al., 1998). These factors are proposed to affect processes much(prenominal) as communication in CDWs (see Larkey, 1996).Previous studies excessively suggest that a groups demographic composition influences communication between group members because people tend to communicate with those who are similar to themselves (Zenger and Lawrence, 1989). Group members, who perceive themselves as similar, tend to communicate with each variedwise more openly. When group members perceive themselves as dissimilar, communication is impact interdictly. Specifically, demographic diversity is associated with increased problems with communication, co-ordination, dysfunctional conflict and a potential for decreased performance (Pelled et al., 1999). It is argued that communication openness is antecedent to the differing group members reactions to conflict events, which, in turn, are proposed to impact groups task and social outcomes.Aim of StudyThe aim of this study is to determine whether employees from culturally diverse workgroups are ground for organizational conflicts among co-workers. The present study also aims to assess the role and impact of communication openness as a conflict resolution brass among work groups of different cultural backgrounds.Objectives of StudyTo establish the link that relates conflict to cultural backgrounds in the working environment. (or To establish the factors that unfolds to cross-cultural conflict in the working environment)Analyzing people mindset towards colleagues from early(a) cultures.Assessing sources of conflict that may arise and its impact within employees from culturally diverse workgroups.Assessing communication openness impact as a conflict resolution method for multi cultural interaction among employees.Outline of StudyChapter 2 Re descry of LiteratureIntroductionConflictNature of ConflictFor long conflict has been considered as wholeness of the most important aspect of modern management (Wilson Jerrell, 1981). Augsburger (199211) furbish upd conflict as a crisis that forces us to recognize explicitly that we live with multiple realities and moldiness negotiate a green reality that we bring to each situation differing frequently and must negotiat e a common reality that we bring to each differing- frequently contrasting- stories and must create together a single shared story with a role for each and for both.Commonly, conflict may be understand as a relishing, a disagreement, a real or perceived incompatibility of interests, inconsistent realnessviews, or a set of behaviors (Mayer, 20003). In todays organizations conflict is viewed as unavoidable in organizations and groups of people due to the complexity and interdependence of organizational life.Theorists are still debating throughout the researches to know whether it is beneficial or harmful to companies. organisational conflict theorists such as Pondy (1967) and Brown (1984) suggested that conflict is of uttermost importance to the good functioning of an organization moreover they suggest that much more attention must be focus on the causes and resolution of these conflicts (Schmidt and Kochan, 1972 Brown, 1983).Sources of conflict/Contributors to conflict at the Workp laceThe possible sources of conflict are poor communication, competition for common but scarce resources, incompatible goals and the like14. Fisher (1997) notes, both idiosyncratics and groups have undeniable needs for identity, dignity, security, equity, participation in decisions that affect them. Frustration of these basic needs.becomes a source of social conflict According to Plunkett and Attner (1989), the sources of conflict include shared resources, differences in goals, difference in perceptions and values, disagreements in the role requirements, nature of work activities, individual burn upes, and the stage of organizational development.Gray and Stark (1984) suggested that there are six sources of conflict. These are1) Limited resources2) Interdependent work activities3) Differentiation of activities4) Communication problems5) losss in perceptions6) The environment of the organization.According to these writers, conflict abide also arise from a number of opposite sourc es, such as1) Individual differences (some people enjoy conflict spot others dont)2) Unclear authority structures (people dont know how far their authority extends)3) Differences in attitudes4) Task symmetries ( unitary group is more powerful than other and the weaker group tries to change the situation5) Difference in time horizons (some departments have a long-run view and others have a short -run view).Another author Deutch in camp bell et-al (1983187) determine a list of sources of conflict. These are control over resources, p advertences and nuisances, values, beliefs, and the nature of relationships between the parties. The classification of conflict is often made on the fanny of the antecedent conditions that lead to conflict. Conflict may originate from a number of sources, such as tasks, values, goals, and so on. It has been lay out appropriate to classify conflict on the basis of these sources for proper understanding of its nature and implications.Dealing with confli ct/ Conflicts Resolution Methods/ Conflict Management Styles (techniques)Researchers have identified several modes or styles people use to deal with conflict. plot of land the most widely-understood paradigm for re solving conflict may be that of fight (i.e. to compete and win the conflict) or flight (i.e. to avoid people with whom one is in conflict), it is also common to find managers who have other styles of dealing with workplace conflict. Follett, a classical management theorist, was many decades ahead of her time when she conceptualized three styles of use conflict domination, compromise, and integration and argued for an integrative approach to conflict resolution (Metcalf and Urwick, 1940). Schmidt and Tannenbaum (1960) discuss four approaches to conflict resolution avoidance, repression, competitive and collaborative with the most appropriate approach depending on informational, perceptual, role, and other factors.Types and levels of ConflictsThomas (1976) is generall y credited for popularizing five general styles or strategies for managing conflict avoiding, obliging/accommodating, dominating, compromising, and collaborating/integrating. He also categorized these styles by two key dimensions(1) The degree of concern for self, which can also be viewed as assertiveness or how assertive one is likely to be in prosecute ones interests and(2) The degree of concern for others, or how cooperatively one is willing to engage the other party.Conflict management styles/modesResearch on conflict styles suggests that managers tend to use one or two styles regardless of whether those styles are most appropriate for the situation, and that managers respond to a conflict situation based on the way they feel instead of the way they should respond (Aldag and Kzuhara, 2002 Hellriegel et al., 2001 Whetten and Cameron, 2002). Several scholars (e.g. Thomas and Kilmann, 1974) have certain questionnaires to encourage managers gain a deeper understanding of their do minant style of conflict-resolution behavior and help them determine whether changes in their style could increase their effectiveness in resolving conflicts.The literature suggests that. Variations of these styles may be appropriate under certain conditions. Managers should be assured of their dominant style and. Managers should make a conscious effort to choose the best style for each situation.Based on an extensive review of scientific studies, Rahim (2001) concluded that there appears to be agreement among scholars that the collaborative or integrative style is the superior approach to handling workplace conflicts because it promotes creative problem solving and fosters mutual respect and rapport. They point out that a consistent application of this style stretchs the greatest probability of producing win-win results for both involved parties. Consequently, in an attempt to pass win-win outcomes, many scholars (e.g. Fisher and Ury, 1982 Dana, 2001 Cloke and Goldsmith, 2000 Ra him, 2001) have offered specific to do lists or steps. A review of these approaches to conflict resolution suggests that although there is general consensus regarding the basic principles of developing a win-win strategy (see following list), there is no structured, organizationatic approach to developing win-win solutions to organizational conflicts.The four points of principled negotiation (Adapted from Fisher and Ury, 1982) are as follows(1) steal the people from the problem.(2) Focus on interests, not positions.(3) Generate a variety of possibilities before deciding what to do.(4) Insist that the result be based on some objective standard.Recently, Hoffman (2005, 2007) argued that delineate reasoning is useful for bringing hidden knowledge to the surface so it can be explicitly considered by participants in a negotiation or conflict. Hoffman proposes a system referred to logical argument mapping to make such knowledge explicit and makes a strong case for the makes of diagramm atic approaches in general in communicating and resolving conflicts. We believe Goldratts evaporating cloud provides a structured, systematic way to resolve conflicts while it provides the benefits of the collaborative/integrative conflict resolution style. In addition, the EC is a logical diagramming approach that we believe provides the significant benefits enumerated by Hoffmann (2005). In essence, it provides managers and co-workers a mechanism to effectively manage their reaction to conflict and be a part of the solution to difficult situations.Another conflict resolution method used today is Mediation is other way of conflict management. Bentley (1996) describes mediation as a form of problem solving process where a neutral third party assists disputants to reach a mutually acceptable agreement.culture and Conflict / Cross-Cultural ConflictCulture refers to systems of meaning values, beliefs, expectation, and goals shared by a particular group of people distinguishing them from members of other groups (Gooderham and Nordhaug 2003 pg 131 Schneider and Barsoux 2003, cited in Martin G. 2006). People in different cultures quite often have different ideologies, and such differences are important to decide the way they respond and react in a conflicting situation. Throughout this study, researchers would determine the link that exists between culture and conflict.CultureCulture BackgroundCulture is the manifold ways of perceiving and organizing the world that are held in common by a group of people and passed on interpersonally and intergenerationally (Yuan, 2006, p. 5). According to David Victor, it is the part of behavior that is at once learned and collective, and is therefore, taught preferably than instinctive or innate (2001, p. 30). Starting at birth, the infant mind is somewhat like a blank tape, waiting to be filled, culture plays a large part in the recording process (Fisher, 1988, p. 45). Handed down from members within the larger community, it is gradually reinforced and imprinted into individuals mind as time progresses. Culture directly influences the way in which people within the context communicate, and the way in which they perceive each other (Victor, 2001). As a result, one organizations conduct, developed in a particular environment and reflecting the local staffs cultural identity, may not be applicable to another culture.People around the world are similar as well as different, they are similar since they share common marks, and at the same time they are different since each one of them have been born and brought up in different cultures having different set of values. According to Naylor (1997), all human beings are fundamentally the same, but culture makes them different and distinguishes them from other groups by creating and developing their own version of culture to meet their needs, desires and goals. In other words, culture serves as an element that helps humans to identify and define themselves.Therefo re, Naylor (1997) defined culture as the learned way (or ways) of belief, behavior, and the products of these (both physically and socially) that is shared (at least to some degree) within human groups and serves to distinguish that culture group from another reading different beliefs and behaviors (p. 1). Ting Toomey (1999) also made a similar definition of culture. She defined culture as a learned meaning system that consists of patterns of traditions, beliefs, values, norms, and symbols that are passed on from one generation to the next and are shared to varying degrees by interacting members of a community (Ting Toomey, 1999, p. 10).Cultural Stereotype and PreconceptionsStereotype refers to the change viewpoint that one social group holds for the other. Cultural stereotype is attributed to over-generalization, which claims that the cultural characteristic of one individual can also be applied to the group, and ignores the prompt and changeable nature of culture as a whole (Be amer Varner, 2009). Considering mankinds limited capacity to process messages, and todays overwhelming volume of information, it may be helpful for people to try to summarize cultural differences, and establish cultural models. In this maven, some extent of qualified stereotype could be instrumental for it facilitates mutual understanding and learning between cultures.However, when this strategy is adopted generally, undesired effects arise. Generally, because of the stereotyped preconception in our mind, we want to see what we think we will see. Ones cultural belief system learned during socialization, ones experiences, and ones currently salient roles all contribute to the composition of what Bruner has called the individuals expectancy set what he is set for perceiving in a situation and in other people (Simmons and McCall, 1966, p. 63). Furthermore, due to this mentality, we are not only attracted to things that we anticipate seeing and try to interpret them based on our limit ed knowledge, but we also cut back or belittle things that deviate from expectations.Cultural Prejudices, Ethnocentrism and BullyingWhen dealing with cultural aspects there are two aspects that we need to keep in mind, cultural prejudice and ethnocentrism. Cultural prejudice refers to the formation of opinion on certain members of the group grounded on the previous perception, attitude, and viewpoint of the group, heedless of the particular characteristic of the individual (Zhang and Xu, 2007). In cross-cultural communication, people often rely on their first impressions and assumptions, drawing on previous knowledge of the common features of a culture to make conclusions or so an individual instead of analyzing behaviors specifically.Ethnocentrism means that a tendency exists within every individual to view his or her own culture as intrinsically break up than other cultures (Victor, 2001, p. 36). When we grow up in a particular culture, not only does it shape our disposition an d insert certain values and beliefs into our minds, but it also teaches us how to navigate within the environment. The older we grow and the deeper we immerse ourselves in one culture, the more likely we will see the world through a stained-glass window. Thus, it is natural for people to establish a sense of superiority regarding ones own culture over the other, generating a comfort zone in which we live and with which we are familiar. Moreover, self-reference criterion is employed in evaluating the surroundings. Nevertheless, this subconscious sense of cultural supremacy acts like a stumbling block in cross-cultural communication in that it forms a narrow-minded and defensive cultural identity that affects meaningful cultural exchange.In addition, it trains people into the mindset of drawing on a finalized conception to perceive other cultures. Just as cultural scholar and organizational sociologist Geert Hofstede, once said, Everyone is used to seeing the world from their own livi ng rooms window everyone has the tendency to view inappropriate cultures as strange while consider their own features as standard. This narrow mentality opens the door for future cultural imperialism, abasement, isolation and dependence which disrupts cross-cultural communication (Yang and Yi, 2006, p. 77).Consequently, with workers mindset of cultural prejudices and ethnocentrism there is a tendency that the employee who is culturally different suffers most of the time from blusterous. Einarsen (1999) defines bullying as deliberate or unconsciously repeated actions and practices directed to one or more workers (victims) with the result of causing humiliation, offence, distress, and interference with performance on the job. Especially, bullying behaviors include aggressive eye dawn (glaring or meaningful glances), intimidating physical gestures (including finger pointing, slamming or throwing objects), yelling or screaming at the target, angry outbursts and temper tantrums, rude or unlike behavior toward the target, accusations of wrongdoing, spreading false rumors about the victim, breaching the victims confidentiality, and making unreasonable work demands on the target (Keashly, 1998).Einarsen (2000) identified two general types of bullying behaviors. Predatory bullying occurs where the victim has personally done nothing provocative to justify the bullying behaviors. In this case, the victim is an accident of a bullys demonstration of power. In contrast, conflict-related bullying occurs as result of highly escalated conflict (Einarsen, 2000). In some instances, the social climate at work creates conflict that escalates into harsh highly personified conflicts where the total destruction of the confrontation is seen as the ultimate goal to be gained by parties (Van de Vliert, 1998). In such highly escalated conflict, aggressive behavior is a common tactic used to show resentment about perceived wrongdoings by ones opponents. Although many interpersonal st ruggles and conflicts are a natural part of human interactions, there is a thin line between interpersonal personal conflict and the aggressive behaviors that are labeled as bullying. In conflict-related bullying, opponents value as a person is denied leading to manipulation, vengeance elimination and destruction (Einarsen, 2000).Cultural DiversityConcept of DiversityThe issue of addressing diversity is still a difficulty for organizations in this 21st century (Jackson Aparna 2010). Previously, diversity was defined as a characteristic of groups of two or more people and that commonly relates to demographic differences of one sort or another among members of a working aggroup (McGrath, Berdahl, and Arrow, 1995).Van Knippenberg and Schippers (2007) define diversity as a characteristic of social grouping that reflects the degree to which objective or subjective differences exist between group members.Research in workplace diversity has quadrupled in the last few decades, yet, most of the outcomes demonstrate that diversity has paradoxical effects on team processes and outcomes (Joshi, Liao Roh, 2011, Jackson, Joshi and Erhardt, 2003, Milliken Martins 1996, Williams OReilly 1998). Diverse teams have been effect to experience process and performance losses, as evidenced by less positive attitudes, reduced communication, and a higher likelihood of leaving a working team (Riordan Shore, 1997). Recent works have also identified the conditions, such as employee involvement that must be in place for diversity to generate organizational benefits (e.g. Yang Konrad, 2011).Cultural Diversity Double Effect and DimensionsDiversity is a subjective phenomenon, created by group members themselves who on the basis of their different social identities categorize others as similar or dissimilar A group is diverse if it is composed of individuals who differ on a characteristic on which they base their own social identity OReilly, Williams, Barsade 1998, p. 186. Loden Rose ner 1991 define diversity as characteristics which differentiate one group of people from another along with primary, alternate and tertiary dimensions as shown in the table belowTable 1. Dimensions of DiversityPrimarydimensionsSecondarydimensionsTertiarydimensions Race Ethnicity Gender Age Disability righteousness Culture Sexual orientation Thinking style Geographic origin Family status Lifestyle Economic status Political orientation Work experience Education Language Nationality Beliefs Assumptions Perceptions Attitudes Feelings Values Group normsSource based on R. Rijamampinina, T. Carmichael, A Pragmatic and HolisticApproach to Managing Diversity. Problems and Perspectives in Management,1/2005, p. 109.In sum, the presented supra research debates that diversity might have positive and negative contributions to organizational functioning depending on its level. The most negative outcome of cultural and workplace diversity was found to be conflict (Jehn, Northcraft, Neale, 1999 Pelled, 1996 Olson, Parayitam Bao, 2007). Workgroup diversity is associated with conflict in teams, both task conflict and relationship conflict (Ayoko, Hartel, Callan, 2002, Chatman Flynn, 2001 Jehn, Chadwick, Thatcher, 1997 Jehn et al, 1999 Pelled, 1996 Pelled, Xin, Weiss, 2001).The conflict resulting from workgroup diversity has the potential to benefit performance if it generates the elaboration of more possibilities and perspectives in problem-solving discussions (van Knippenberg, De Dreu, Homan, 2004). The Meta-analytic research linking both task and relationship conflict to poorer performance have demonstrated that workgroup conflicts often do not result in positive outcomes (De Dreu Weingart, 2003). Additionally, new evidence emerging from another meta-analytical study (de Wit, Greer Jehn, 2011) suggests that while relationship and process conflict are negatively link with performance, the effect of task conflict on outcomes is even more complex indicating that task conflict is only associated with positive outcomes when the link between task and relationship conflict is weak.There is substantial literature which argues that diversity has performance advantages over homogenous work structures follow, Lobel and MacLeod 1991. First, multicultural organizations have an advantage in attracting and retaining the best talent. The capabilities of women and minorities offer a wider labor pool. Organizations that is able to attract and retain qualified minority group members and keep faith with them through fair and equitable career advancement treatments, gain competitive advantage and derive high quality human resources dividends. Second, a multicultural organization is better suited to serve a diverse external clientele in a more increasingly global market. Such organizations have a better understanding of the requirements of the legal, political, social, economic and cultural environments of foreign nations Adler1991. Third, in research-oriented and hi-tech industries, the broad base of talents generated by a gender-and ethnic-diverse organization becomes a priceless advantage. Creativity thrives on diversity Morgan 1989. Fourth, multicultural organizations are found to be better at problem solving, possess better ability to extract expanded meanings, and are more likely to display multiple perspectives and interpretations in dealing with complex issues. Such organizations are less susceptible to groupthink. Fifth, multicultural organizations tend to possess more organizational flexibility, and are better able to lodge to changes. Women, for instance, are said to have higher tolerance for ambiguity than men Rotter OConnell 1982.Diversity has some drawbacks which moderate its significant advantages. In problem-solving situations, extraordinary costs in time and financial resources can negate the benefits of synergy, and can even degenerate into dysfunctional conflicts. Diversity does not fare as well under conditions of i rresolution and complexity which may lead to confusion and frustration. Diversity can make it harder to arrive at an agreement on a particular course of action, and can result in negative dynamics and cultural clashes that can create work disadvantages for women and minorities. Traditionally, cultural conflicts between majority and minority group members are commonly resolved in favor of the majority groups. This, in turn, creates significant barriers to full participation by minority members in potentially conflict situations. In an analysis of 151 work groups, Tsui, Egan and OReilly 1992 found diversity to be associated with raze levels of psychological identification with group members which would tend to detract from overall performance and result in uncomely effects on organizational measures of productivity, absenteeism and turnover.Homogenous groups have been reported to outperform culturally diverse groups especially where there are serious communication issues which make it more difficult for everybody to make optimal contributions to the group effort. Higher turnover and absenteeism are special problems identified with multi-cultural organizations. Several research studies since the 1960s have found women and other minorities to be consistently higher on absenteeism and turnover than their majority-member counterparts. In a study of twenty work units, OReilly, Caldwell and Barnett 1989 concluded that heterogeneity in groups was associated with lower levels of group social integration which resulted in higher individual turnover. They concluded that out-group members were more likely to leave the organization.Using a hypothetical company of 10,000 employees, Cox estimated that absentee differences attributable to multiculturalism would cost a company an average of three million dollars per year Cox 1993, p. 25.Milliken and Martins 1996 argued that diversity can affect an organizations functioning through four types of mediating variables. First, di versity can have affective consequences, such as lower organizational commitment or lower satisfaction, because people prefer interactions with similar others. Second, cognitive outcomes refer to an increase in creativity and innovation. Diversity can enhance a groups ability to gather and process information and therefore it could result in a greater creativity. Third, a diverse organizational workforce is a symbol of equality. These symbolic effects are important for an organizations reputation. And last, diversity also has clear implications on the communication process within a group or organization, i.e. communication effects. Milliken and Martins typology takes into account the fact the diversity can have both positive and negative effects on the functioning of organizations. Also Benschop 1999 argued that their typology provides a clear view on the effects of diversity on an organizations functioning.CommunicationRole of Communication opennessStuart Sillars(1998 pg 21) defin e communication as the giving, receiving or exchanging of information, opinions or ideas by writing, speech or visual means or any combination of the three so that the material communicated is completely understand by everyone concerned. Communication has been seen to assist organizations undergoing change by breaking down the resistance among workers and increasing their trust in the imminent changes (Graham and LeBaron, 1994). Communication is also considered to be a means of resolving conflicts. When a group is meeting a goal, there are internal and external problems and one of the only ways to resolve the problem is via communication (Appelbaum et al., 1999). Communication is considered to be particularly beneficial when new recruits enter a work place. To make sense and to settle into the new environment, communication is considered to be particularly important (Jablin and Krone, 1987).Communication openness is defined as the ease of talking to each other in the group and the e xtent of understanding gained when people talk to other group members. According to Pelled et al. (1999), demographic diversity is linked with increased difficulties i